Retail Officer ~

The work of the Retail Security Officer can be demanding. The specific selection process and role play training conducted by ESG produces Officers that are more than capable of meeting the challenge.

We train all our front line staff in:

The day-to-day tasks required of the Retail Security Officer are more than those outlined above. Officers are required to interact and deal closely with the public, while helping to build a team spirit with their respective store staff.

At ESG we fully believe that customer care is also at the forefront of security provision and it is important that our Security Officers reflect the levels of professionalism, courtesy and efficiency that our retail clients would expect from their own staff. With this important factor in mind, we offer many of our retail Security Officers the chance to undertake a Customer Service Course. This is run in conjunction with the National Learning and Skills Council and is aimed at NVQ Level 2. This course is free to the Security Officers and is part of a value added benefit to our clients.

We give each officer deployed to a store their own individual mission and a list of the various specific tasks they should aim to complete to help them be successful. The rewards for our officers in meeting these challenges and expectations can be high. Many of our staff are now recognised as vital members of their respective store teams and are therefore trusted and respected by our retail clients.