Customer Operations ~

When we say we are a truly client-focused security firm this means understanding the unique needs and challenges of each market sector in which we operate and providing a service that’s tailored to the specific concerns and requirements of each client.

At the outset of any new security contract we immediately determine the various risks that our particular clients face: to their people, infrastructure, business information, products or services, processes and ultimately reputations. ESG then works closely with clients to protect these assets in line with their company ethos.

Our strategy is founded on a basic principle: success will come through the consistent delivery of quality, value and reliable services. It’s not a strategy about being the biggest or having the widest range of service; it’s about doing what we do to the highest standards – and doing it consistently well.

We always plan a structured approach when beginning any security commitment in order to best deploy and coordinate our staff and activities. Our services and performance can then be analysed and measured over the whole period of the contract by using various Service Level Agreements and Key Performance Indicators.

We provide highly professional and dedicated Project/Contract Managers. In line with our own company ethos, they will deliever close supervision and support for the teams we have deployed across the country. Their support is backed up by frequent visits of our HR and QA Managers to the teams, therefore personnel and administive issues are quickly resolved.

With the effort we place on service delivery w e forge responsible and professional relationships with our clients to ensure they receive a first class service. Our aim is to be viewed as an integral part of our clients’ risk management stategies.